Pay by Phone

Real estate and personal property taxes and utility bills can be paid via phone with your credit card by calling 1.888.272.9829.   We accept Discover, VISA, MasterCard, American Express and echeck.  You will be charged a fee by the service provider for this payment method.  Fee schedule listed below.  This service is available 24 hours per day.

• Select Option 3 when prompted
• Enter Jurisdiction Code 1038
• Enter “1” for personal property, “2” for real estate, or “3” for a utility bill
• Next, enter the invoice number followed by the # sign, the amount you are paying followed by the # sign, your credit card number and the expiration date of your credit card. 
• The system will give you a verbal receipt number.  Please save the receipt number for future reference.

Pay Online

Real estate and personal property taxes and utility bills can be paid online with a credit card.  We accept Discover, VISA, MasterCard, American Express and echeck.  You will be charged a fee by the service provider for this payment method.  Fee schedule listed below.  The City utilizes a third-party, secure online payment service to collect online payments.

Please select the link below for the bill you would like to pay:

• Pay real estate tax
• Pay personal property tax*
• Pay utility bill
• Parking tickets cannot be paid online but can be mailed, paid in person or paid via City drop box.

*Online payment of personal property taxes requires a web user account. Once you have created a web user account, you will be able to link your personal property account(s) to this newly created web user account. If you are unable to view your linked accounts, please log off and then log back on to the "web user account.”

Fees Now to be Charged on Credit/Debit Card Payments

Online and Automated phone (Interactive Voice Response) Credit/Debit card fees now to be charged to user by service provider as follows:

• Electronic Check (echeck) $0.25 per transaction
• Credit/Debit card 2.35% for Real Estate and Personal Property Taxes
• Credit/Debit card $2.25 per transaction for Utilities

All fees go directly to service provider not to the City of Staunton.

Pay Via Drop Box

The City maintains a green drop box available 24 hours a day on Central Avenue under the clock tower.  ALL city payments can be dropped in the box.  Payments must be check or money order.  A drop box is also available at the Public Works location at 1911 Craigmont Road for utility payments only. 

Pay by Mail

ALL payments are accepted by mail. 

City of Staunton
Richard R. Johnson, Treasurer
PO Box 474
Staunton, VA 24402-0474

Please send utility payments to:
City of Staunton
Utilities Dept
PO Box 58
Staunton, VA 24402-0058

Pay in Person

You may pay taxes at the Treasurer’s office on the first floor of City Hall. The Treasurer's office is open from 8:30 a.m to 5 p.m., Monday through Friday.

Utility bill payments can be made at the Utility Payment Office window next to the Treasurer's Office.  Payments are accepted at the Utility Payment Office from 8 a.m. to 5 p.m., Monday through Friday.  Utility payments may also be paid at Public Works offices from 8 a.m. to 4 p.m., Monday through Friday.

If you plan to pay your bill with a larger-than-normal amount of coins, please read our coin acceptance policy.

Cigarette Tax Stamps

Purchasers may call 540-332-3829 or 540-487-9888 to order stamps and a representative will meet you at the main entrance to City Hall.

Income Tax forms