The Staunton Police Department (SPD) is committed to providing the citizens of Staunton with the highest level of law enforcement services. 

In order for us to provide you with these services, we value your feedback.

The department is sincerely interesting in rewarding excellent performance and addressing performance that fails to meet agency standards. 

Submitting a Compliment or Complaint

There are four ways that you can commend, compliment, or file a complaint regarding the performance a Staunton Police Department employee. 

1. In Person: Visit the Police Department on the basement floor of City Hall, 116 West Beverley Street, and tell us about your experience.
2. By Phone: Call us at 540.332.3845 and share your comments over the phone.
3. By Mail: Send a letter to the Chief of Police, Staunton Police Department, P.O. Box 2664, Staunton, Virginia 24402.
4. By Email:  PoliceAdmin@ci.staunton.va.us

Processing a Commendation/Compliment

When a commendation or compliment is received, either verbally or by letter, the information is forwarded to the Chief of Police.  Letters are shared with the officer and made a part of the employee’s personnel file.  

Processing a Complaint

Once you request to file a formal complaint, a Staunton Police Command Officer will assist you in filling out a Report of Complaint Against Police Personnel.  In order to complete a thorough investigation, it is requested that you identify yourself and provide specific details about the experience.  Anonymous complaints are accepted but can be difficult to follow-up due to the limited amount of information provided.  

After we receive and process your complaint form, you will receive a letter from the Chief of Police acknowledging receipt of your complaint, informing you that an investigation has begun. You might be contacted to answer additional questions about your complaint during the investigation.

A completed investigation will undergo a review by the Chief of Police, and the Chief will send you a letter explaining the results of the investigation.

In 2025, there were seven complaints filed regarding employees of the Staunton Police Department.  There were no internal affairs investigation.   If you would like additional information regarding filed complaints, you may contact the office of the Chief of Police at 540.332.3845.