a truck plows deep snow

Snow Removal

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During the winter months, the City’s snow plow operators work tirelessly and with great care to make the roads safe for travelers.

Here are five things you need to know during a City snowstorm:

  1. We post updates regularly. Stay tuned to the City’s online Newsroom and our social media channels for updates on road conditions and other information.

  2. Stay off the roads if you can. Staying off the roads helps us do our jobs more efficiently and keeps you safe.

  3. Be patient. It takes time to remove significant snowfall from 275 lane miles of streets. City crews are working around the clock to help you get out as quickly as possible.

  4. Use proper shoveling techniques. To avoid having snow pushed back into your driveway by City plows, watch these shoveling tips to keep your driveway clear.

  5. Accidents can happen. No matter how careful snow plow operators are, snow and ice control operations may inadvertently cause property damage. Call us at 540.332.3892 to report damage.

Thank you for your patience and understanding during the winter season.

Frequently Asked Questions

Expand/Contract Questions and Answers

  • How does the City decide which streets to plow first?

  • Why do the City snow plows push snow into my driveway? Who is responsible for clearing it?

  • I just shoveled my driveway. Why did the City snow plow push snow on it?

  • Why is the snow plow operator driving so fast considering the road conditions?

  • Can snow from my driveway be pushed across the street?

  • When does my sidewalk need to be cleared and whose responsibility is it?

  • Who do I contact if a City snow plow hits my mailbox?

  • What if landscaping or irrigation in the right of way is damaged?

  • Who do I contact if a City snow plow damages my lawn?

  • What if we have an emergency during a snow storm?

  • I once saw a snow plow parked in a restaurant parking lot during a bad snowstorm. Why was it there instead of on the streets working?

  • Why can't you plow my street now?

  • Can you tell me exactly when my street will be plowed?

  • Why don't the trucks plow and spread salt on the way to their routes?