Rate & Fee Increases
Beginning with bills issued on Sept. 10, residents will see rate increases for water, refuse and recycling. Download information on the rate increases.
Pay Your Bill
Utility bills can be paid through an online payment service using a credit or debit card. The City utilizes a third-party, secure payment service to collect online payments.
Online payments are not posted until the following business day.
Utility bills can also be paid over the phone, in person (cash or check only), via drop box or by mail. View all the ways to pay.
In-person payments are accepted from 8 a.m. to 5 p.m., Monday through Friday, at the Utility Desk at the back of the first-floor lobby of City Hall. In-person payments are also accepted at Public Works from 8 a.m. to 4:30 p.m., Monday through Friday. The City cannot accept debit and credit card payments in person. However, debit and credit card payments can be made online or by phone.
If you have received a disconnection notice, your payment must be made at least 24 hours prior to the due date to ensure the continuation of service.
If you make a payment after the due date on your notice, you must call Public Works during business hours at 540.332.3860 with your confirmation number to avoid service disconnection or to reinstate service.
- If a water bill remains unpaid for 40 days after the date of the bill, water service will be cut off and will not be reinstated until both the water bill and a $30 reconnection charge are paid.
- If a water bill and reconnection fee are paid before 3 p.m., service may be restored the same day. After 3 p.m., water will be connected the next business day. No after-hours service is provided.
- Customers wishing to restore service following a cutoff must visit the Public Works office, located at 1911 Craigmont Rd., or visit the Utility Desk at the back of the first-floor lobby of City Hall, 116 West Beverley St.
For more information, call 540.332.3860.
Explanation of Fees
Utility bills include fees for water, sewer, refuse (trash), stormwater control and tax. Water service costs $3.68 per 100 cubic feet and sewer service costs $4.88 per 100 cubic feet. The minimum bill for residential water, sewer, refuse (trash) collection and stormwater, including tax, is $90.84.
Stormwater fees are based on the amount of impervious area on a property. A stormwater fee is billed to the property owner, even if the property is rented. A tenant does not pay the stormwater fee. Tenants pay a minimum bill of $84.44, without the stormwater fee. Get more info about stormwater.
If any portion of a utility bill remains unpaid by the date on which it becomes payable (30 days after the date of the bill), a penalty of 10 percent of the water charge, or $1.50, whichever is greater, is added to the bill. The customer is notified in writing of this penalty and provided the date on which payment must be made to avoid disconnection of service.
If a water bill remains unpaid for 40 days after the date of the bill, utility service will be cut off and will not be reinstated until both the water bill and a $30 reconnection charge are paid.
Fees effective July 1, 2016.
Leak Adjustment Request
If you have repaired a leak, you can apply for an adjustment. An adjustment is only considered for consumptions above average use. The average bill is to be paid by the due date while the adjustment review is pending. An adjustment credit will only reduce your bill, not eliminate all of the excess. You are responsible for any remaining amounts.
Please Note: Completion of a request does not guarantee an adjustment will be made to your bill. All requests are evaluated using the City Code.
Mail or fax the completed Leak Adjustment Request form and copies of receipts to:
City of Staunton
PO Box 58
Staunton, VA 24402
Or email the completed form and receipts to: firstname.lastname@example.org
Forms may also be dropped off in person at the Utility Payments counter on the first floor of City Hall, 116 W Beverley St.
Lower Your Bill
Leaks and plumbing problems left unresolved can cause an increase in your water bill. Check out these tips for identifying potential problems that could affect your bill and how you can correct them.