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Utility Billing

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Pay Utility Bill Now

Pay Your Bill

  • Online: Utility bills can be paid through an online payment service using a credit or debit card. Note: Online payments are not posted until the following business day.
    • Fees: The city utilizes a third-party, secure payment service. Fees for this service are $2.25 per transaction with credit/debit card and $0.25 per transaction with echeck.

  • In Person (Cash or Check only):
    •  City Hall Utility Desk: First floor front lobby (with the Treasurer's Office). Open Monday -Friday 8 a.m. to 5 p.m.
    • Public Works: 1911 Craigmont Road. Open Monday - Friday 8 a.m. to 4 p.m.

  • By Phone: Utility bills can be paid via phone with your credit card by calling 1.888.272.9829. 
    •  Fees:  $2.25 per transaction with credit/debit card .
    • This service is available 24 hours per day.

  • Drop Box or Mail:Please mail utility payments to:
    • There is a green drop box available 24 hours a day on Central Avenue under the clock tower.  Payments must be check or money order. 
    • Please mail utility payments to:
      City of Staunton
      Utilities Dept
      PO Box 58
      Staunton, VA 24402-0058

 View all the ways to pay.

Set Up Automatic Bank Drafts (Free)

Never miss a due date by having funds electronically drafted from your bank account. To sign up:

  1.  Complete the Automatic Bank Draft Authorization form

  2.  Attach an original voided check, a deposit slip, or a letter from your bank.

  3.  Mail the form to City of Staunton, Finance Department, P.O. Box 58, Staunton, VA 24402, OR drop it off at the City Hall Utility Desk (116 W Beverley St) or the Public Works Admin Office (1911 Craigmont Rd).

The funds will be electronically drafted from your bank account on the due date.

To cancel an existing automatic payment , please complete the Cancellation Form. Allow at least five (5) business days for processing. 

Explanation of Fees

Utility bills include fees for water, sewer, refuse (trash), stormwater control and tax.

 Service  Current Rate
 Water $4.06 per 100 cubic feet 
 Sewer $5.60 per 100 cubic feet 
 Trash $24.01 per month
 Minimum Bill (Homeowners) $110.32 (Includes stormwater fee based on impervious area) 
 Minimum Bill (Tenants) $100.32 (Tenants do not pay the stormwater fee) 

 

Stormwater fees are based on the amount of impervious area on a property. A stormwater fee is billed to the property owner, even if the property is rented. A tenant does not pay the stormwater fee. Get more info about stormwater.

Late Fees, Cutoff,s and Restoring Service

Delinquent Fees

If any portion of a utility bill remains unpaid 30 days after the billing date, a penalty of 10% of the water charge (or $1.50, whichever is greater) is added to the bill. The customer is notified in writing of this penalty and the final date to pay before service is disconnected.

Disconnection Hang Tag

If you receive a disconnection hang tag, your payment must be made by 5 p.m. on the date listed on the hang tag to avoid a disruption in service.

Water Cutoffs

If a water bill remains unpaid for 90 days after the date of the bill, water service will be cut off. To restore service, you must pay the full past-due balance plus a $30 disconnection charge. (Note: Customers cut off more than once in a calendar year will be required to pay an additional security deposit).

How to restore disconnected service:

  1. Pay in person: Visit the Public Works office located at 1911 Craigmont Rd. or visit the Utility Desk at the front of the first-floor lobby of City Hall, 116 West Beverley St. 

  2. Pay online or by phone: Customers may also pay online or by phone with a debit or credit card. You must then call Public Works office with the confirmation number by phone at 540.332.3892.

Reconnection Timeline:

  • Paid before 3 p.m.: Service may be restored the same day.  
  • After 3 p.m.: Service will be restored the next business day.
  • No after-hours service is provided.

For more information, call 540.332.3892.

Fees effective July 1, 2024.

Leak Adjustment Request

If you have repaired a leak, you can apply for an adjustment.  An adjustment is only considered for consumptions above average use.  The average bill is to be paid by the due date while the adjustment review is pending. An adjustment credit will only reduce your bill, not eliminate all of the excess.  You are responsible for any remaining amounts.

Please Note:  Completion of a request does not guarantee an adjustment will be made to your bill.  All requests are evaluated using the City Code.

Mail or fax the completed Leak Adjustment Request form and copies of receipts to:

City of Staunton
Finance Department
PO Box 58
Staunton, VA  24402
FAX 540.851.4026

Or email the completed form and receipts to: adjustments@ci.staunton.va.us

Forms may also be dropped off in person at the Utility Payments counter on the first floor of City Hall, 116 W Beverley St.

Lower Your Bill

Leaks and plumbing problems left unresolved can cause an increase in your water bill. Check out these tips for identifying potential problems that could affect your bill and how you can correct them.