Internet Privacy Policy

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Web Disclaimer & Privacy Policy

The City of Staunton is dedicated to preserving your privacy and security while viewing our website at We strive to retrieve the minimum amount of information about our visitors necessary to provide a host of various services and resources. This Web Disclaimer & Privacy Policy page outlines practices and procedures affecting visitors of our site in accordance with the Virginia Department of Technology Planning's Internet Privacy Guidelines (COV ITRM Guideline SEC2001-02.1). The City of Staunton reserves the right to change these policies and the corresponding information on this page at any time without prior notice. Personal information may be required by law or in order for us to provide a requested service; in doing so, we are subject to the requirements for administering information systems as established in the Government Data Collection and Dissemination Practices Act, Chapter 38 of Title 2.2 of the Code of Virginia.

We do not capture personal information without visitors' permission.

Anonymous Visitor Information Collection

For every visitor to our site, there are several common pieces of information that we do collect that are stored in logs. Internet Protocol (IP) address, browser type, operating system, the date and time of the visit, and the addresses to which a visitor linked during a visit to our Website are all recorded. We use a third-party service to collect data about where visitors click on some of our pages so we can improve content placement on the Website. We cannot and do not associate any of this information with individual persons, distribute this information, or use it in any manner other than for statistical analysis in improving our site to better serve our visitors.
If you do nothing during your visit but browse through the City’s website to read web pages or download information, will automatically gather and store certain information about your visit. Your web browser software transmits most of this information to us; however, this information does not identify you personally.


We do not use cookies to record any personal information. Cookies are used by some City web applications to pass needed information from one page to the next. These applications use the cookies to track the session through randomly generated ID numbers that cannot be traced back to any personal or private information. Rejecting a cookie in these applications will render the application useless.

Interactive Services

Personal information required to use some online services such as those in the payment portal, email notification, payment notification and reminders, bill presentment and payment, request for service, will be treated as confidential. Information that may be collected includes name, address, telephone number, license plate number, vehicle title number, email address, checking account information, and credit and debit card account numbers. Such interactive services are entirely voluntary. Once a customer provides personally identifiable information, the data is secured. The data will be kept for as long as either required by law or is relevant for the purposes for which it was collected .

Disclosure of Information

The City of Staunton does not sell, rent, or publish any of our visitors' personal or private information. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law. In addition, we endeavor to restrict employee access to any personal information except where necessary to perform required duties.

We may be required to provide to others personally identifiable information which you have provided to us in response to a court order, Freedom of Information request, subpoena, or government investigation. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may disclose certain personally identifiable information when we believe that such release is reasonable, necessary to enforce or apply our terms and conditions or to protect the rights, property and safety of others or ourselves.

E-Mail and the Virginia Freedom of Information Act

Any e-mail or other correspondence sent to a member of the City Council, or any other public official and employee of the City in the transaction of public business is considered a public record, and such records are subject to the Virginia Freedom of Information Act. This means that Virginia law generally requires the City to provide a copy of any such e-mail, upon request, for inspection and copying to any citizen of the Commonwealth or any member of the news media.

Unauthorized Access

Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than the intended purposes are prohibited and may result in criminal prosecution.

Contact Us

If you have any questions specifically regarding your privacy on our site, please e-mail the Web Administrator.